Privacy Policy

This document was last updated on 26 Oct 2021
Privacy Policy
1. General
At TestApp.io Platform we understand that your privacy is important to you and for this reason we are committed to protecting the privacy of your personally identifiable information as you use our Platform and App Services. This document tells you how we protect and use information that we gather from you.

TestApp.io Platform along with its Mobile Application (“App”) and Portal (portal.testapp.io), including our  Services, hereafter will be collectively referred to as “TestApp.io” and/or “We” and/or “Us”

In this Privacy Policy, everytime we mention "You" and/or “Member” and/or “Developer Member” and/or “Invited Member”, we will be referring to any individual who may access and/or create a Member Account and/or use our Platform and/or App and/or Services.

TestApp.io Platform and App, including its Services are offered subject to your acceptance of this Privacy Policy.

This Privacy Policy is incorporated into and subject to our Terms of Use. This document constitutes a legally binding agreement between you and TestApp.io.

The definitions set out in our Terms of Use, apply to this Privacy Policy.

2. Our Details
2.1 TestApp.io is a Platform and App aimed  for  developers ("Developer Members") with the purpose of allowing them to share their applications for iOS and  Android mobile operating systems, with friends, family, colleagues, clients or any contact ("Invited Members"), during the developing process, receiving appropriate feedback to improve and accordingly, launch such applications in Apple Store and Google Play Store (“Services”).

2.2 TestApp.io is not intended to replace either Apple Store nor Google Play Store for publishing the applications. We only accept in-development non-production apps or releases in our Platform.

2.3 Our information as Data Controller is as follows:

Business name: TestApp.io FZ-LLC
Registration number: 16379/2020
Al Barsha,
The Iridium Building, Ground floor, 17,
Umm Suqeim Road,
P.O. Box 391186, Dubai UAE

Email: [email protected]
3. Privacy Enforcement
3.1 This Privacy Policy applies to the following:

a) Any information collected from you when you access and/or create a Member Account and/or use our Platform and/or App and/or Services.
b) Any information collected from you when you contact us.

3.2 This Privacy Policy does not apply to any Personal Information provided by third parties and/or publicly available and/or not subject to any restrictions.Please note that we are not responsible for the privacy practices of third parties.
4. Granting Consent
4.1 By accepting this Privacy Policy you expressly agree to grant to TestApp.io a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) right, to exercise the copyright, publicity, and/or any database rights (but no other rights) you have in your Personal Information, in any media now known or that may be known in the future, with respect to your Personal Information, solely for the purpose of enabling to us the use of the information you provide to us for the use of our Platform and/or App and/or Services and to avoid the violation of any rights over that information.

4.2 By accepting this Privacy Policy, you expressly agree that TestApp.io is the Data Controller of your Personal Information.

4.3 TestApp.io will only use your Information in accordance with this Privacy Policy and its Terms of Use.
5. Data Collected by Us
5.1 The Personal Information collected by us will solely be used in reference to the Services provided by our Platform and App. We will not share, sell, or trade this Information with any third parties. This does not apply to Information that is publicly available, which we may collect and display on our Platform and Application.

5.2 In this Privacy Policy, everytime we mention "Personal Information" and/or "Information", we will be referring to any information about you that we collect when you access and/or create a Member Account and/or use our Platform and/or App and/or Services.

5.3 The Personal Information we collect from you is as follows:

a) Information provided by you when you create Member Account:

> Name and/or Last Name.
> Email Address.
> Password.

b) Information collected automatically by us, exclusively to record how you make use of our Platform and/or Application and/or Services, tracking your interaction with us for security, including Information about:
  • Website:
  • IP Address.
  • Login.
  • Browser Info.
  • App:
  • IP Address.
  • Login.
  • Network Information.
  • File (APK or IPA)
  • Version
  • Version Code
  • Package name or Bundle ID
  • Target SDK or Platform Version
  • Minimum SDK or Minimum OS
  • Provisioned Devices (iOS)
5.4 We do not retain Information from you regarding your Payment Methods.

5.5 We reserve the right to confirm and validate Personal Information and any other information provided by you at any time. If upon confirmation, any information provided by you, is found to be wholly or partially inaccurate and/or unlawful and/or erroneous and/or incorrect by us, then we will have the right in our sole discretion to reject, cancel or terminate your Subscription Plan and restrict your access and/or use of the Platform and/or App and/or Services without prior written notice whatsoever.

5.6 Without prejudice to any other rights available, we have the right to issue a claim against you for providing wholly or partially inaccurate and/or unlawful and/or erroneous and/or incorrect information, in addition to any other legal remedies available.
6. Data Use
We collect, store and use your Personal Information to provide you with the Services described on the Section 3 of our Terms of Use, which includes but is not limited to: verifying your identity; identify and store your preferences; customize and improve our Services; process your Subscription Plan´ s Payments; and meet any law and any regulatory requirements.
7. Data Retention Period
7.1 We may retain your Personal Information until necessary but for a limited period of time that may not exceed one (1) year, since the cancellation of your Member Account.

7.2 Please keep in mind that in some circumstances, we may retain your Personal Information for longer periods but in an anonymised form. This means we would delete any information which identifies you personally. We may also retain Personal Information where such retention is necessary for compliance with a legal or regulatory obligation to which we may be subject to.
8. Your Data Rights
8.1 Your rights on your Personal Information are the following:

a) Access and Data Portability

You may issue queries or ask questions about your Personal Information by email at any time, and we will provide you with such information in a structured, commonly used, machine-readable format, or (where technically feasible) to have it ported directly to another data controller, provided this does not adversely affect the rights and freedoms of others.

b) Data Rectification

You have the right to ask us to update and/or rectify and/or complete your inaccurate or incomplete  Personal Information. Please keep in mind that notwithstanding that all reasonable efforts will be made by us to keep your Personal Information updated, you are kindly requested to inform us promptly of any change, error or inaccuracy in your Personal Information.

c) Data Objection or Restriction

You have the right to object or request us to suspend the processing of your Personal Information when you have a legitimate interest (or those of a third party) and there is something about your particular situation that causes you to object to the processing because it makes you feel it impacts your fundamental rights and freedoms. Please note that we only process your Personal Information when this is necessary to provide you with our Services and/or when it is necessary to comply with a legal obligation to which we are subject to, as when processing is necessary to protect your interests or those of another person or entity.

d) Data Deletion

You have the right to ask us to delete your Personal Information when it is not relevant to the purpose for which we collect it, once the period established in Section 7 above  has elapsed. We may delete your Personal Information before the expiration of that period, when such information is not necessary, at our sole discretion. However, please note, there may be legal obligations which may prohibit us from deleting all or part of the Personal Information held about you immediately at the time of the request, however we will process your request at the earliest opportunity whenever the data retention period expires in accordance with Section 7 above.

82. You have the right to withdraw your consent at any time, in  which case it must leave our Platform and App immediately and suspend the use of our Services and delete or destroy all copies to the App in its possession or control. If you withdraw your consent our Terms of Use and this Privacy Policy will terminate immediately.

83. In order to receive proper response on all requests about your Data Right referred to in this Section 8, you must send your request through our Application or by email to the following address: [email protected].
9. Data Shared with Third Parties
9.1 We do not use and/or share and/or sell and/or exchange and/or publish any of your Personal Information with third parties for any purposes without your express consent.

9.2 Please note that to provide you access to our Platform and App and allow you the use of our Services, we may share some personal information with companies that we hire to perform services or functions on our behalf as our service providers and/or third parties (“Data Processors”). In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

9.3 By accepting this Privacy Policy, you expressly consent us authorization to use and share your Personal Information with our Data Processors, under their corresponding privacy conditions, within the limits set in this document.

9.4 Please note that if you provide your Personal Information to third party providers while using our Platform and/or App and/or Services you shall be subject to such third party provider's privacy practices. We are not responsible for the privacy practices of such services providers or any third party.

9.5We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.For further details, please see the 'about Hotjar' section of Hotjar's support site .
10. International Data Transfer
10.1 We are a company legally incorporated and domiciled in the United Arab Emirates and provide our Services globally. Our Servers are located in Mumbai, Republic of India. We process and store your information in the Republic of India, however, our service providers (Data Processors) may process and store it in such countries and/or any place else.

10.2 In any event, we will transfer your Personal Information to the Republic of India for due processing and our Data Processors may process your Personal Information in the Republic of India and/or any place else. You expressly accept and acknowledge that such country may not have the same data protection laws as your country or the country in which you initially provided your Personal Information. Notwithstanding, we will ensure that our Data Processors apply at least the basic data security standards so that your Personal Information remains undisclosed and secure.

10.3 By accepting this Privacy Policy, you  expressly consent us authorization, under the terms and conditions set forth herein, to transfer your Personal Information to our servers located in the Republic of India and/or to our Data Processors servers located at its relevant countries if necessary to provide you with our Services.
11. Our Data Protection Practices
11.1 We guarantee the privacy and confidentiality of your Personal Information and also guarantee that we have implemented physical and electronic security measures, as well as other appropriate administrative procedures to prevent unauthorized or illegal access by third parties to your Personal Information.

11.2 Our privacy practices include, but are not limited to:

a) Continuous review and updating of our security policies and controls, as technology changes to ensure ongoing information security.

b) Implementation and maintenance reasonable and appropriate technical and organizational security measures to protect the personal data we process, from unauthorized access, alteration, disclosure, loss or destruction.

c) Regular audits of the security measures of our  Platform and App and we ask third party experts to review our security controls against international standards. These audits help us to further improve our security level.

11.3 If, in despite of our security measures, a security breach occurs that is likely to result in a risk to your Personal Information, we will inform you and other affected parties about the security breach as soon as reasonably possible.

11.4 We protect your information safely in a high security data centre, adhering to stringent security controls, measures and protocols to safeguard the privacy of your information. While we shall use our best efforts to ensure that the privacy of all Information is kept secure, please note that it is an accepted fact that no data transmission conducted over the Internet and/or through other electronic channels can be guaranteed to be wholly secure. As such, please ensure that your information is not accessible or disclosed to anyone. Further thereto, we shall neither be held responsible nor liable for any damages or losses which you may suffer, whether directly or indirectly, as a result of the said Information being stolen, tampered with, copied, abused, misused or otherwise violated.

11.5 TestApp.io takes strong measures to ensure your data  is secure and your Information is protected from unauthorized access. If we suspect any of your Information may be subject to illegal practices such as: hacking, spamming, or alteration, disclosure, or destruction, we will notify you immediately.

11.6 We implement security measures through the following methods:

a) Data Encryption. All data is encrypted in transit, and where possible specific fields are encrypted at rest using industry recognised cryptographic measures, TLS Encryption. All backups are fully encrypted. All data in motion is encrypted either via HTTPS\SSL, or protected by other technical means, where appropriate, so that it cannot be read, copied, changed or deleted by unauthorized persons while in storage and while it is being transferred electronically or transferred or saved on our servers.

b) Periodical Information Review. Our information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems.

c) Use of Up-to-Date Anti-Virus Software. To guard against viruses, worms, Trojan horses or other malware that may permit unauthorized access to data or may compromise the confidentiality, integrity or authorized accessibility of data or associated information.

11.7 Please note that our obligation to maintain the privacy and confidentiality of your Personal Information will survive for the term established in Section 7 above.
12. Data Disclosure
12.1 Please note that we may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulations.

12.2. We may also disclose your Personal Information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or other legal process.

12.3 We should cooperate with law enforcement authorities in investigating and prosecuting Developer Members and/or Invited Members who violate our Terms of Use and/or this Privacy Policy and/or engage in behavior, which is harmful to other Developer Members and/or Invited Members (or illegal), as well as other third parties to enforce laws, such as: intellectual property rights and other rights, to help protect you and all our Developer Members and Invited Members of any crime or fraud. For this reason, and in response to a verified request by law enforcement or other government officials relating to a criminal investigation or alleged illegal or fraudulent activity, we may and you expressly authorize us to disclose your Personal Information, user history, fraud complaints, and similar information without a subpoena. However, in an effort to respect your privacy, we will not otherwise disclose your Personal Information to law enforcement or other government officials without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm, fraud or financial loss; or report suspected illegal or fraudulent activities.

12.4 By accessing and/or creating a Member Account and/or using our Platform and/or App and/or Services, you expressly agree that we may disclose your Personal Information in accordance with this Privacy Policy and/or applicable law or regulation.
13. Chat Privacy
13.1 We guarantee your privacy and confidentiality when you use our Chat features in accordance with Section 11 above. However, Chat use is subject to our Acceptable Use Rules set in our Terms of Use. For more details about such Rules, please carefully read  the relevant Section on our Terms of Use.

13.2 Please note that we reserve the right, in our sole discretion, to delete or block at any time and without prior notification any Prohibited Content and/or Illegal Information, sent and/or posted by any Developer Member and/or Invited Member on our Chat.
14. Our Emails and Notifications
14.1 We will send emails to you, from time to time, to let you know about updates, improvements, ads and any important notices about our Platform and/or App and/or Services. You are able to opt out of these emails. However, some other emails will be sent to you for security reasons (forgotten passwords, logins from new devices etc.) for which you may not deactivate this option.

14.2 Developer Members and/or Invited Members may opt from the push notifications at any time from either our Portal or App.  Such push notifications may be from all applications available on our Platform or for any specific applications.

14.3 Please note that we may use push notifications every time you update the chat and/or when using any other functionality.

14.4 By accepting this Privacy Policy, you expressly agree to receive our emails and/or push notifications and/or any notifications.
15. Our Cookies
15.1 We use Cookies to provide a better service to you. Your browser has a built-in function to store small text files called "Cookies". These files contain information that allows our Platform and App to recognize each Developer Member and/or Invited Member each time they access and use our Services. Our Platform and Application use Cookies to store your preferences, as well as any other information related to the use of our Platform and/or App and/or Services, to provide you with personalized features.

15.2 By accessing and/or creating a Member Account and/or using our Platform and/or App and/or Services, you expressly agree that we may use cookies for the purposes described in this Section. If you do not agree with our use of Cookies, please do not  access and/or create a Member Account and/or use our Platform and/or App and/or Services.

15.3 We use Cookies to:

a) Identify you when you use our Platform and/or Application and/or Services.
b) Help us determine if you have logged in.
c) Store information about your preferences and customize our Services.
d) Implement security measures to protect your Member Account, including the prevention of fraudulent use of login credentials, and to protect our Platform and/or Application and/or Services.
e) Analyze the use and performance of our Platform and/or Application and/or Services.
16. Changes to this Privacy Policy
We may change this Privacy Policy at any time, in accordance with the relevant Section of our Terms of Use. You will be notified by email about the changes of this Policy. For more details please read our Terms of Use available on our Platform and App
17. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates without regard to conflict of law provisions. In case of disputes, Sections 18 and 19 of the Terms of Use will apply to this Policy.
18. Contact Us
For any questions, comments or complaints regarding this Privacy Policy you may address us by writing an email to [email protected] and that email receipt must be acknowledged by us.
Feel free to contact us if you have any questions.

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